> Damaged baggage
At Jet Time we do our best, but unfortunately it is unavoidable that, from time to time, checked baggage becomes marked, scratched or damaged during baggage handling on the way to and from our aircraft at the many airports around the world.
Reporting of damaged baggage
If your checked baggage is damaged on collection at the arrival airport, you must immediately – before going through customs – contact Jet Time's handling agent that is responsible for baggage handling after landing, to complete a Property Irregularity Report (PIR).
Since some airports have more than one arrival service, it is important to approach the correct counter. Please look for signs with Jet Times logo and name appear.
Please note that if you have collected your baggage and left the arrivals hall without reporting the damage to our handling agent and without completing a Property Irregularity Report (PIR), the baggage will be deemed to have been returned to you in good condition, in accordance with the transport agreement.