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> Assistance for children travelling alone


Passengers between five and eleven years old must have Unaccompanied Minor Service from Jet Time, if not accompanied by an adult who is minimum sixteen years old.

You order Unaccompanied Minor Service via the tour operator. Please note that there is an upper limit on the number of children travelling unaccompanied on each flight. You should therefore order the service in good time, minimum two working days before the flight.

Unaccompanied Minor Service document
Parents or other persons with parental authority over the child must complete a child escort document before departure. This contains the child’s personal information, itinerary and the name of the person collecting the child at the destination. This document must be signed at the airport by the parent/guardian, who must also present a valid ID. The document is available upon check-in and accompanies the child throughout the trip.

Check-in, travel and arrival
Check-in for children travelling alone must be completed 45 minutes before departure time. Please take note of busy periods, where there may be queues at check-in. The parent or relative must help the child to check in and drop off baggage, and is expected to remain at the airport until the plane is airborne.

At Helsinki-Vantaa airport the parent (or relative) is allowed to follow the child to the gate. Remember to have a passport or valid national ID card with you. At other airports, the child is helped by a official assistant through the security checkpoint, to the gate and board the plane. Then a cabin crew member helps the child to get seated and feel comfortable, and keeps an eye on the child for the entire flight.

Upon arrival, the child will be helped off the plane, get help to pick up the baggage and followed through customs and passport control. The child is then handed to the person listed in the accompanying document upon presentation of valid ID.

If there is a delay or any other unforeseen event en route, the child will get special attention and care. Jet Time makes sure that parents or guardians are informed about any changes in the journey, and the child is never left unattended.

Unaccompanied Minor Service costs 300 DKK/SEK/NOK or 40 EUR per flight, and is paid at the check-in at the airport.