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> Reduced mobility

Jet Time is more than happy to help passengers who, for one reason or another, have difficulties getting to and from the aircraft without assistance.


Wheelchair assistance
We offer wheelchair assistance at all airports, free of charge. In order to guarantee that you get the necessary assistance, please contact the travel agency at least 48 hours before departure, so the need for a wheelchair is listed on the ticket. For bookings later than 48 hours before departure, we will strive to help as much as possible, but cannot guarantee assistance.

There is no charge for bringing your own folding wheelchair. Please note, however, that this must be delivered along with your other baggage at check-in.

Battery-powered wheelchair, a mobility scooter or other large mobility aid
If you are travelling with a battery-powered wheelchair, a mobility scooter or other larger mobility aids, you have to contact the Jet Time Passenger Service before departure. The wheelchair may not be higher than 89 cm due to cargo door size. If the backrest is higher than that, you or your assistant must uninstall it.

Please note:

  • There are restrictions to which type of mobility scooters you may bring.
  • There are restrictions regarding lithium batteries. Read more here...

Walker assistance
Passengers can bring their walker right up to the gate from where it will be placed in the cargo hold. The walker will be returned to you on arrival, along with your baggage. If you have considerable difficulty walking without your walker, you should consider whether you instead need wheelchair assistance upon arrival.


General assistance on board
For good measure, we draw attention to the fact that Jet Time's crew is not authorised to:

  • Lift or carry passengers
  • Provide passenger assistance in the toilet
  • Help passengers with eating meals
  • Manage passengers’ medication or otherwise supervise the ingestion of medication


Protecting your wheelchair or Walker
We recommend that you rent a special bag to protect checked-in wheelchairs, walkers and other mobility aids, as these can otherwise get damaged during the flight. Jet Time does not replace damaged mobility aids and special baggage that has not been packed in a protective bag from Airshells.

Jet Time has a special agreement with Airshells that gives our passengers a 5% discount on protective cases for special baggage such as pushchairs and prams.

> Order your protective bag here…

Use voucher code: JTG17PL